CDPL App

Terms of Use

Effective Date: January 1, 2026 · Last Updated: March 1, 2026

These Terms of Use (the “Terms”) govern your access to and use of Customer Discovery Practice Lab (the “App”), including any related websites, software, APIs, and services (collectively, the “Services”). The Services are operated by Launch Point Solutions LLC (“Company,” “we,” “us,” or “our”).

BY ACCESSING OR USING THE SERVICES, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE SERVICES.

1. Eligibility and Authority

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services. By using the Services, you represent and warrant that:

  • You meet the eligibility requirement; and
  • You have the legal capacity and authority to enter into these Terms.

If you use the Services on behalf of an organization, you represent and warrant that you are authorized to bind that organization, and “you” includes that organization.

2. IMPORTANT: AI SIMULATION ENVIRONMENT; FICTIONAL CONTENT; NO REAL-WORLD RELIANCE

2.1 Simulation Only

The Services provide an artificial intelligence-powered simulation environment. The Services may generate text, scenarios, names, references, and other outputs (collectively, “Outputs”).

2.2 Fictional Nature of Outputs

You understand and agree that the Services are designed for simulated experiences and training. Nothing within the Services is intended to represent real-world facts. Any references within the Services or Outputs to people, places, businesses, organizations, products, brands, or events are purely coincidental, fictional, randomized, or simulated, and must not be interpreted as statements of fact or as describing actual persons or entities.

2.3 No Advice; No Professional Reliance

Outputs may be inaccurate, incomplete, misleading, or fabricated. The Services and Outputs are provided for informational and educational purposes only and do not constitute professional advice (including legal, medical, financial, safety, or business advice).

You agree that you will not rely on the Services or Outputs as a substitute for professional judgment or advice. You are solely responsible for verifying any information before taking action.

2.4 No “Real-World” Claims or Use

You may not use the Services to present Outputs as real-world facts, to impersonate others, or to create or disseminate deceptive content.

3. Accounts; Login Required; Security

3.1 Login Required

Use of the Services requires you to create an account and log in.

3.2 Account Information and Security

You agree to:

  • Provide accurate, current information;
  • Maintain the confidentiality of your credentials; and
  • Promptly notify us of any unauthorized access or security breach.

You are responsible for all activity under your account.

4. Acceptable Use

You agree not to (and not to assist others to):

  • Violate any law, regulation, or third-party rights;
  • Reverse engineer, scrape, or attempt to extract source code, prompts, model logic, or system instructions, except to the extent such restriction is prohibited by law;
  • Interfere with or disrupt the Services (including attempting to bypass rate limits or security);
  • Upload or transmit malware or harmful code;
  • Use the Services to generate or distribute content that is unlawful, defamatory, fraudulent, or deceptive;
  • Misrepresent Outputs as factual or attributable to real entities.

We may investigate and take any action we deem appropriate for suspected violations, including suspension or termination.

5. User Content; License; Feedback

5.1 User Content

“User Content” means any information, text, files, prompts, or other materials you submit to the Services. This may include content you submit during mock interviews, your responses, and related data.

You retain ownership of your User Content, subject to the license below.

5.2 License to Operate the Services

You grant the Company a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, and display User Content solely to:

  • operate and provide the Services,
  • maintain and secure the Services,
  • comply with law, and
  • enforce these Terms.

5.3 Feedback

If you provide suggestions or feedback, you grant us the right to use it without restriction or compensation.

6. Privacy; Data Handling; AI Provider Processing

This Section summarizes data handling for convenience. For more detail, please review our Privacy Policy.

6.1 Data We Collect and Store

We collect and store the following information in connection with the Services:

  • Account Data: Username and email address (collected and managed through Clerk) to authenticate users and administer accounts.
  • Saved Mock Interviews: Content associated with your mock interview sessions, which may include your prompts, responses, and generated Outputs (“Session Data”).

6.2 User Controls; Deletion

You can access your Session Data within the Services and delete your own mock interview history using available account features. Deletion removes the associated Session Data from our active systems, subject to:

  • reasonable time to process deletion,
  • limited back-up retention cycles, and
  • retention where required to comply with law, enforce these Terms, or protect the security and integrity of the Services.

6.3 How We Use Data

We use Account Data and Session Data to:

  • provide, maintain, and secure the Services,
  • authenticate users and prevent fraud/abuse,
  • improve reliability, features, and user experience (for example, debugging, performance monitoring, and usage analytics), and
  • comply with legal obligations and enforce these Terms.

6.4 Training Use by Launch Point Solutions LLC

We do not use your Session Data or User Content to train proprietary models owned by Launch Point Solutions LLC.

We may use de-identified and aggregated operational metrics (for example, error rates, latency, feature usage counts) to improve the Services, provided such metrics are not used to identify you.

6.5 Processing by Third-Party AI Providers (OpenAI API)

The Services may transmit portions of your User Content and Session Data to third-party service providers to generate Outputs, including OpenAI's API (“AI Providers”).

OpenAI represents in its API documentation that data submitted via the OpenAI API is not used to train or improve OpenAI models by default unless the API customer explicitly opts in, and that API data may be retained for abuse and misuse monitoring and related operational purposes for a limited period, subject to provider settings and legal requirements. Review OpenAI's current data controls and policy information here:

Important: AI Provider policies can change. We encourage you to review the AI Provider's current terms and data controls for the most up-to-date details.

6.6 No Sensitive Personal Information

You agree not to submit sensitive personal information into the Services (for example, Social Security numbers, government IDs, financial account numbers, precise health information, or other highly sensitive data), except where explicitly requested and appropriately protected by the Services.

6.7 Security

We implement reasonable administrative, technical, and organizational measures designed to protect the security of data processed through the Services. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Intellectual Property

The Services, including software, interfaces, design, trademarks, and all Company content (excluding User Content), are owned by the Company and/or its licensors and are protected by applicable intellectual property laws. Except as expressly permitted, no rights are granted to you.

8. No Fees; No Refunds

The Services are currently provided free of charge. Because there are no fees, there are no refunds.

We reserve the right to introduce paid features or subscriptions in the future. If we do, we will provide additional terms (or update these Terms) before any charges apply to you.

9. Third-Party Services and Links

The Services may integrate with or link to third-party services. We do not control and are not responsible for third-party services. Your use of third-party services is governed by their terms.

10. Changes, Availability, and Discontinuation

We may modify, suspend, or discontinue the Services (in whole or in part) at any time. We may update these Terms from time to time. Updated Terms are effective when posted, and your continued use constitutes acceptance.

11. Termination

We may suspend or terminate your access to the Services at any time for any reason, including if we believe you violated these Terms.

Upon termination, sections that by their nature should survive will survive (including Sections 2, 6, 7, 12–16).

12. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR ACCURATE, OR THAT OUTPUTS WILL BE CORRECT, COMPLETE, OR RELIABLE.

13. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE COMPANY OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICES OR OUTPUTS, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED $100.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN SUCH CASES, THESE LIMITATIONS APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

14. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its affiliates and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from or related to:

  • your use of the Services,
  • your User Content,
  • your violation of these Terms, or
  • your violation of any rights of another.

15. Dispute Resolution; Maine Venue; Mediation First

15.1 Informal Resolution

Before filing a formal claim, you agree to contact us at legal@launchpointsolutions.co and provide a brief written description of the dispute and your requested relief. The parties will attempt in good faith to resolve the dispute informally within 30 days.

15.2 Non-Binding Mediation in Maine

If the dispute is not resolved informally, either party may request non-binding mediation to be conducted in the State of Maine, in Penobscot County, Maine, through a mutually agreed mediator. Each party will bear its own costs and share mediator fees equally unless the parties agree otherwise in writing.

15.3 Exclusive Forum and Venue in Maine

IF A DISPUTE PROCEEDS TO LITIGATION (INCLUDING AFTER MEDIATION), YOU AND THE COMPANY AGREE THAT IT WILL BE BROUGHT EXCLUSIVELY IN:

  • the state courts located in Penobscot County, Maine, or
  • the United States District Court for the District of Maine,

and you consent to personal jurisdiction and venue in those courts.

15.4 Governing Law

These Terms and any dispute arising from them are governed by the laws of the State of Maine, without regard to conflict-of-law rules.

16. DMCA (Copyright) Notice

If you believe content on the Services infringes your copyright, you may submit a DMCA notice to our designated agent at:

Email: legal@launchpointsolutions.co
Address: 499 Broadway, Bangor, ME 04401

Your notice must include the information required by 17 U.S.C. § 512 (including identification of the copyrighted work, identification of the allegedly infringing material and its location, your contact information, a good-faith statement, a statement under penalty of perjury, and your signature).

17. Miscellaneous

  • Entire Agreement. These Terms and the Privacy Policy are the entire agreement between you and the Company regarding the Services.
  • Severability. If any provision is held invalid, the remainder remains in effect.
  • No Waiver. Failure to enforce a provision is not a waiver.
  • Assignment. You may not assign these Terms without our prior written consent. We may assign them as part of a merger, acquisition, or asset sale.
  • Notices. Notices to you may be provided via the Services or to the contact information associated with your account.

Contact

Launch Point Solutions LLC
499 Broadway, Bangor, ME 04401
Support Email: support@launchpointsolutions.co
Legal Notices Email: legal@launchpointsolutions.co